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Policies & Information

Future Absence policy

We understand that there are times you won't be able to make it to your scheduled class. If you know in advance that you will be missing a class, you will need to submit a future absence through your account. Future absences recorded 12 hours prior to the lesson will receive a makeup token that can be used to register for an open spot in a class of the same level. 

  • To record an absence, start by logging into your account.

  • Under your students name, click "Future Absences" 

  • Once you're on the future absence page, you can select the date or dates that you will be absent from class. 

  • Once attendance is taken the day of the missed class, you will receive a make up token in your account that you can use by clicking on the "Makeups" tab in your account under your students name.

This process works best when everyone does their part in recording future absences so that other swimmers can have an opportunity to make up a lesson.

Withdrawal Policy

Our program is a continuous program. To withdraw from your enrollment, a withdrawal form must be submitted by the 15th of the current month or your account will be billed for the following month. A withdrawal form must be submitted in the first 15 days of the month that you wish to drop. A late submission of the withdrawal form can be submitted to drop your lessons for the end of the current month but a $30 late withdrawal fee will be charged to your account. If a withdrawal form is not submitted, you will be billed and enrolled in the following month. No refunds will be given. 

Ex: If you wish to drop enrollments by the end of April, a drop request must be submitted by April 15th.

Closure Policy

In the event that Royal Swim School is closed due to a pool incident, weather conditions, or any event that is beyond our control, you will receive a makeup token in your account for the class that is canceled. 

How to Tutorial

How do I transfer to a new Class?

In your parent portal, click "Enrollments", then click "Transfer Enrollment"  and choose the class you wish to transfer to. A request to transfer will be sent to Royal Swim School to receive approval. 

How do I enter payment information and make a payment?

In your parent portal, click on "Payments", then click on "Add Payment Info". After adding your payment information, click on "Make Payment"

When is my payment due?

Payments must be made within 10 days from the charge date. A $10 late fee will be charged to your account for each enrollment if payments are not made within the 10 day period a drop date will be place on your account for the 20th day from the charge date. In the event that you are dropped from your lessons, you will remain liable for payments. Any outstanding balance must be paid should you wish to resume your lessons.

How many lessons do I recieve per month?

You will be billed on a per class basis and receive the number of classes that you pay for. 

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